Tips for managing your social media crisis
One thing about digital Platforms is they don't take time to convert your negative review into social media outrage. Social media is a hub of opportunities to reach customers, but one step wrong, and it will crash your brand and all the reputation you have built for years. That's why having understanding and advanced planning for a crisis will help you dissolve panic to some extent. But why do you need to plan early? Let's just say you won't have time to plan during a social media crisis; you'll only have to act. That's why here we are with a few tips to manage your social media crisis. Create your social media crisis Policy: Before you prepare or plan anything, you need to know what qualifies as a crisis for your brand. You cannot respond to every random negative comment on social media platforms. So, it's important to identify what situation would impact your brand and who will be responsible for decision-making. You need to know who will act as a respo...